Shipping policy
Shipping Policy
Effective Date: July 2026
Thank you for shopping with Ruby Nails. Every press-on nail set is carefully handmade to order. Please review our shipping policy below before placing your order.
Processing Time
All products are handmade after your order is placed.
Our standard processing time is 3–5 business days.
During holidays, promotions, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will notify you by email.
Shipping Rates
We currently ship to most countries worldwide.
- Flat Rate International Shipping: $7.99 USD
- Free Shipping: Orders of $50 USD or more qualify for free standard shipping.
Shipping rates are calculated and displayed during checkout.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery times are:
- United States: 7–14 business days
- Canada: 7–18 business days
- United Kingdom: 7–15 business days
- Australia: 8–18 business days
- Europe: 7–20 business days
- Other International Destinations: 10–25 business days
Please note that these are estimated delivery times and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available).
Tracking information may take 24–72 hours to become active after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Ruby Nails is not responsible for delays caused by customs inspections or customs clearance procedures.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned.
Customers are responsible for any additional shipping charges required to resend an order returned due to an incorrect address.
Lost or Delayed Shipments
Once your order has been handed over to the shipping carrier, delivery times are outside our control.
If your package appears to be lost or significantly delayed, please contact us.
We will assist you in working with the shipping carrier to locate your shipment and determine the best possible solution.
Damaged Packages
If your package arrives visibly damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged package
- Photos of the product
- A brief description of the issue
We will review your case and provide an appropriate resolution.
Multiple Items
If your order contains multiple items, they may occasionally be shipped in separate packages depending on production schedules or shipping logistics.
You will receive tracking information for each shipment, when applicable.
Contact Us
If you have any questions regarding shipping, please contact us.
Ruby Nails
Email: rubyboxdesigns@gmail.com
Customer Support Hours: Monday – Friday
We typically respond within 24 hours.
Thank you for choosing Ruby Nails. We appreciate your trust and are committed to delivering beautifully handcrafted press-on nails with reliable shipping and excellent customer service.